IOR Africa
IOR Africa

Privacy Policy

At IOR Africa, we are dedicated to safeguarding your privacy and ensuring that your personal data is processed in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or engage with us in any other way.

By using our website or services, you consent to the data practices outlined in this policy. If you do not agree with this Privacy Policy, we ask that you refrain from using our services.

1 - Information We Collect

We collect both personal and non-personal information in various ways to provide our services and improve the user experience. The types of information we collect include:

Personal Information

Personal information refers to any data that can be used to identify you directly or indirectly. This includes:

  • Contact Information: Name, email address, phone number, and company name
  • Transactional Information: Billing details, shipping addresses, and payment information
  • Product Information: Details of the products you are importing or requesting services for, such as specifications, order history, and service records
  • Communication Data: Information you provide when contacting us via email, phone, or through our website’s contact forms

Non-Personal Information

Non-personal information refers to data that cannot be used to identify you directly. This includes:

  • Usage Data:We collect information about how you interact with our website, such as the pages you visit, the time you spend on each page, referring URLs, and your browser type.
  • Cookies and Tracking Technologies:We use cookies, web beacons, and similar technologies to track your activity on our site and collect non-personal data.

2 - How We Use Your Information

The information we collect is used for various purposes to enhance your experience and provide you with our services. We use your information in the following ways:

  • Service Provision: To fulfill your orders, process transactions, and deliver services.
  • Customer Support: ready to answer your questions, address problems, and help with any requests or support requirements.
  • Marketing and Communication: To send you newsletters, updates about our services, promotions, or other information that might interest you. You can opt out of marketing communications at any time.
  • Website Improvement: To personalize and enhance your experience on our website, understand how users engage with our site, and troubleshoot any technical issues.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3 - Data Sharing & Disclosure

We may share your personal data with trusted third parties, such as service providers, payment processors, shipping companies, and legal advisors, to assist with our operations. These parties are bound by confidentiality agreements. In case of a merger, acquisition, or asset sale, your data may be transferred. We may also disclose your information if required by law or to protect the rights and safety of IOR Africa or its users. Additionally, we may use aggregated, non-personal data for business analysis and marketing.

4 - Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve any disputes.

We take reasonable security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmitting data over the Internet is 100% secure, and we cannot guarantee the absolute security of your information.

5 - Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA).

These rights may include:

Personal information refers to any data that can be used to identify you directly or indirectly. This includes:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Rectification:You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
  • Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to certain types of data processing, including processing for marketing purposes.

To exercise any of these rights, please contact us at [info@iorafrica.com].

6 - Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that remember your preferences and improve your interaction with our site.

Types of cookies we use include:

  • Essential Cookies: These cookies are necessary for the website to operate, such as remembering your login details or providing secure access.
  • Performance cookies collect information about how users navigate the site, helping us improve its functionality and user experience.
  • Advertising Cookies: These cookies track your browsing activity to deliver targeted advertisements based on your interests.

You can control and manage cookie settings through your browser. Most browsers allow you to block or delete cookies, but this may affect your ability to use some parts of our website.

7 - Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised at the top of the document. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8 - Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such information, we will delete it as soon as possible. If you believe we have collected information from a child under 18, please contact us.

9 - Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [info@iorafrica.com]