What Is IOR (Importer of Records)?

Importer of record services allows you to legally import equipment, goods, etc. into any country; no matter what’s your customer’s or company’s status; we protect your company legally and be your customs broker, freight forwarder, and importer.

What is an Exporter of Record (EOR)?

Exporter of Record it’s a service that handles all of the documentation and pre-transit processes that are essential to ship items or products out of the country to any destination.

What’s the value of (IOR)?

IOR takes an essential role by taking the commitment of all the required process as well as taxes right up to delivery. The whole process is official and fixed by law.

Importer of Record helps customers comply with all obligatory rules and actions for cooperating with the country you desire. Additionally, by these services it helps client to export guarantee stock to other countries.

What does the (IOR) / (EOR) service include?

At IOR Africa we handle processes easily and clearly for our customers. We take care of the whole process so you do not have to get involved.

  • Import license requirements: Documentation compliance checks, import permits and licensing
  • Customs Clearance: Clear shipments through the relevant customs channels
  • Freight where IOR Africa are required to perform it
  • All customs charges and levies pre-paid on your behalf
  • Perform the last-mile delivery to the end user
  • Shipment status reports
  • Storage solutions

How long does an (IOR) / (EOR) service take?

This depends on the country and the kind of goods you are shipping. Some can only take 2 – 3 days. You need to keep in mind that more complex countries can take a lot longer than this period depending on their requirements and procedures.

What info is needed to get a quote for (IOR) / (EOR) Services?

To issue a quote we require the following details:

  • Your company name and address
  • Product code, description, quantity, value
  • HS code and / or ECCN Number
  • Weights & dimensions of the package if available
  • City and Country of delivery.

What is required to start the (IOR)/ (EOR) service?

All shipments require a commercial invoice, packing list and a datasheet for the products being shipped. For some countries we may require more documents depending on the procedure. All documentation requirements are pre-listed on our quotations.

What are “restricted dual-use” goods?

Dual-use items are goods, software, technology and documents which can be used for both civil and military purposes and they can be referred to as ‘controlled’ goods. It covers the majority of IT equipment – namely the Networking, Voice, Security and Storage arena that has a data transfer and data analysis function.

If you still have any further questions and can’t find their answers here, please use our Contact Us form and we will be pleased to reply at the soonest!